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Privacy Policy

Effective Date
What info?

Last updated and effective as of June 28, 2024

This website is operated by Ryan Jewel Music. (referred to in this Privacy Policy as “we,” “us” or “our”). This Privacy Policy (referred to in the Privacy Policy as “Policy”) explains how we collect, use, share, and protect information that we learn about you as a result of your interaction with us through the websites on which this Policy is posted, including the websites that you may access using your mobile electronic device (collectively, “Sites”), and through the services provided through the Sites (“Services”).

 

By accessing any portion of the Sites or using any of the Services, you agree to the practices described in this Policy and you consent to the collection, use and disclosure of your personal information as set out in this Policy. Your use of our services is subject to this Policy and our Terms of Use. If you do not wish to provide your consent and/or do not agree with any part of this Policy, you must discontinue all use of the Sites and the Services immediately.

What is the effective date of this Policy?
What information about you do we collect and how do we use it?

What is the effective date of this Policy?


This Policy is effective as of the “last updated and effective” date set out at the top of this page. We reserve the right to modify this Policy at any time. Your continued use of any of the Sites or the Services after the effective date of any modifications means that you accept and agree to all such revisions. Please visit this page in regular intervals to check the “last updated and effective” date at the top of this page to ensure that you are familiar with the most recent version of this Policy.

What information about you do we collect and how do we use it?

By accessing the Sites or using the Services, you may provide to us personal information, including personally-identifiable information that you voluntary choose to disclose to us, such as you name, address, telephone number, e-mail address and credit card information, and non-personally-identifiable information, which we collect through the use of technologies such as “cookies,” “web beacons,” “web logs” or tracking software.

We use the information we collect to monitor and analyze how the Sites and the Services are used, to provide customer service, and to maintain and improve the Sites and the Services. We may also collect technical information to help us identify your mobile device.

You may be asked to submit personally-identifiable information to access or use certain aspects of the Services offered on the Sites – for example, we ask for the following information when you take the following actions:

  • Join the mailing list: We ask for your email address, first name, and last name.

  • Make a purchase as a guest or via Your Account via the online store (or attempt to make a purchase through the Site), which is operated by Ryan Jewel Music: Ryan Jewel Music is hosted on Shopify and Shopify provides the online e-commerce platform. For more information regarding how your billing information will be processed and stored via Shopify, please visit Shopify’s privacy policy, available at this link: https://www.shopify.com/legal/privacy and their Terms of Services found at the following link: https://www.shopify.com/legal/terms. Please be aware that some information collected by Ryan Jewel Music and/or Shopify may be shared with us and retained by us for certain legitimate business purposes, including for tax audit and accounting purposes and to protect against fraud. Additionally, we may collect and retain for a reasonable amount of time information regarding your purchase history.

  • Enter a Promotion, Sweepstake, or Contest: We may ask for your name, email address, region (physical location), and birthdate. Please review the official rules of each sweepstake, contest, and/or promotion.

  • Joining the Ryan Jewel Fan Club: You are advised that the Ryan Jewel Fan Club may ask for the following information in order to create an account and interact with the website: (1) your name, (2) email address, (3) Physical address, (4) phone number, (5) user name, (6) password, and (7) billing information. If you do not agree with the Privacy Policy and Disclaimers of Ryan Jewel Music and do not want to share any information with Ryan Jewel Music, please do not create an account and sign-up for the Ryan Jewel Music Official Fan Club. For any questions or issues relating to the Ryan Jewel Fan Club, please email: support@ryanjewelmusic.com.

  • Other personally-identifiable information may be collected if you contact us, receive customer or technical support, and/or participate in questionnaires, surveys, sweepstakes and/or promotions. (The personally-identifiable information that you provide to us or to third parties on our behalf allows us to fulfill your service request or product order, respond to your questions, contact you about your account or your order, alert you of new products or services and new product, content and service features, and inform you of promotions, special events and other offers that we think may be of interest to you. Unless provided otherwise herein, please note that we may retain your personally-identifiable information only for as long as reasonably necessary for the purposes described in this Policy. For example, we may retain your personal information as long as you continue to use and are registered through the Sites and Services. Please be aware that we may also be required to retain your personally-identifiable information for legal and accounting reasons.)

  • We use cookies and other tracking technologies for a variety of purposes. We may use cookies for system administration, to assess the performance of the Sites and the Services, to enhance your online experience, and to personalize your use of the Sites. You may choose to disable cookies, block all cookies, or receive a warning before a cookie is stored on your computer or your mobile device; please consult instructions for your web browser to disable or block cookies, or to receive a warning before a cookie is stored on your computer or your mobile device. However, if you disable or block cookies, it is possible that some parts of the Sites or the Services will not be accessible or available to you.

  • We use user-input cookies for the duration of a session to keep track of a user’s input when filling in forms that span several pages. We also use functional cookies to remember choices you have made or information you have provided, such as your username, language, or the region you are in. This allows us to tailor your experience specifically to your preferences. For example, authentication cookies are functional cookies that are used for the duration of a session (or persistent, if you agree to the “remember me” function) to allow users to authenticate themselves on subsequent visits or to gain access to authorized content across the Sites and Services. The functional cookies we use may include:

    • User-centric security cookies to detect authentication abuses for a limited persistent duration, like repeated failed login attempts. These cookies are set for the specific task of increasing the security of the Sites and Services.

    • Multimedia content player session cookies (flash cookies) are used for the duration of a session to store technical data needed to play back video or audio content (e.g. image quality, network link speed, and buffering parameters).

    • Load balancing session cookies are used for the duration of the session to identify the same server in the pool in order for the load balancer to redirect user requests appropriately.

    • User interface customization persistent cookies are used to store a user’s preference regarding a service across web pages.

We use many tools to help us improve our Sites and Services and our commerce platform. To this end, we also use reporting and analytics cookies to collect information about how you use the Sites and Services, storefronts, and how often. These cookies only gather information for statistical purposes and only use pseudonymous cookie identifiers that do not directly identify you. The performance cookies we may use include:

  • First party analytics cookies - We use these cookies to estimate the number of unique visitors, to improve the Sites and Services and our merchants’ websites, and to detect the most searched for words in search engines that lead to a webpage. These cookies are not used to target you with online marketing. We use these cookies to learn how the Sites and Services and our merchants’ websites are performing and make relevant improvements to improve your browsing experience.

  • Third party analytics cookies - We also use Google Analytics and other third-party analytics providers listed below to help measure how users interact with the Sites and Services. These cookies “remember” what our users have done on previous pages and how they have interacted with the Sites and Services. We use the information we get from Google Analytics only to improve the Site. Google Analytics collects only the IP address assigned to you on the date you visit the Site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with any other Personal Information we may have collected from you. Although Google Analytics deploys a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to the Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to the Site by disabling cookies on your browser. To opt-out of Google Analytics cookies and tracking technologies please follow the instructions provided at the following link: https://tools.google.com/dlpage/gaoptout.

Advertising cookies are also used on the Sites and Services to tailor marketing to you and your interests and provide you with a more personalized service in the future. These cookies remember that you visited the Sites and Services and we may share this information with third-parties, such as advertisers. Although these cookies can track your device’s visits to the Site and other sites, they typically cannot personally identify you. Finally, Social and Content cookies are placed by many social media plugins (for example the Facebook ’like’ button), and other tools meant to provide or improve the content on a Sites and Services (for example services that allow the playing of video files, or that create comments sections). We integrate these modules into our platform to improve the experience of browsing and interacting with the Site. Please note that some of these third-party services place cookies that are also used for things like behavioral advertising, analytics, and/or market research. The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device. You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of the Sites and Services may no longer be fully accessible.

We also use tracking technologies, including web beacons and web logs (also called “clear GIFs,” “pixel tags” or “pixels”), to monitor and analyze how the Sites and the Services are used, to provide customer service, and to maintain and improve the Services. Web beacons and web logs allow our servers to automatically record information that your browser sends whenever you visit the Sites. This information includes the time and date of your visit, your Internet Protocol address, your geographic location (your zip code, your area code and/or your time zone), your browser type and version, the Sites and the Services you use, and when and how long you use them. We use this information to monitor and analyze how the Sites and the Services are used, to provide customer service, and to maintain and improve the Sites and the Services. We may also use this information to deliver content, including ads, relevant to your interests, on the Sites and on third-party websites. We may also collect technical information to help us identify your mobile device. Mobile devices typically provide users with the ability to disable location services. If you have questions about how to disable the location services on your mobile device, you should contact your mobile service provider or your device manufacturer.

Third-party plug-ins also may collect information about your use of the Site. For example, when you load a page on the Site that has a social plug-in from a third-party site or service, such as a “Like” or “Share” button, you are also loading content from that third-party site. That site may request cookies directly from your browser. These interactions are subject to the privacy policy of the third-party site. Please be aware that when you use third-party sites or services, their own terms and privacy policies will govern your use of those sites or services.

You may choose to disable cookies, block all cookies, or receive a warning before a cookie is stored on your computer or your mobile device; please consult instructions for your web browser to disable or block cookies, or to receive a warning before a cookie is stored on your computer or your mobile device.

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